Policies & Procedures

Acola Kids Ltd is committed to maintaining the confidentiality, integrity and security of your personal information at all times. We take this responsibility very seriously and are proud of our privacy practices which we have in place. Please review our full policy which covers Acola Kids Ltd practices for collecting and processing information on our customers, visitors and job applicants.

Who collects your personal information?

Acola Kids Ltd is the data controller for all information collected about you. Our address is Acola Kids, 16 Skylines Village, Limeharbour, South Quay, Canary Wharf, London E14 9TS.

Why is the information collected?

We limit the amount of information we collect from you and ask for the necessary information in order to provide you with the best service possible. There are several reasons as to why we collect information about you, this includes:

  • We provide a safe, healthy and successful environment for your children at all times
  • We will administer medical care where necessary
  • We will adequately respond to your requests
  • At all times comply with the government regulations and standards
  • We will assess the utilisation and quality of the services

Information we collect about our customers:

The information we collect will be the information you provide for the registration of your child via telephone, in person or online. The registration of your child will include contact information, date of birth, allergies or food restrictions, the child’s name, password, doctor information and special needs information.

Information we collect about our visitors:

Information we may collect is contact name, company name, telephone number, email address and mailing address.


Information we collect about job applicants:

This will be any information provided voluntarily by you when applying for jobs via email, telephone, mail or in person. The information may include your name, email address, references, employment history, education and mailing address.

Where does Acola Kids Ltd store personal identifiable information?

Information we collect about you will be stored in a safe place within the country you originally provided it in.

Who does Acola Kids Ltd share personal information with?

Acola Kids Ltd considers your personal information collected to be confidential and does not sell it to others. However there may be limited circumstances that will require Acola Kids Ltd to share it with others.

How does Acola Kids protect your personal information?

Acola Kids Ltd have implemented numerous measures to secure your personal information. We utilise appropriate technical, administrative and physical procedures in order to protect against any loss, unauthorised access, destruction, misuse, modification or improper disclosure. However there is no computer system or any information which can ever be fully protected against a possible hazard. As a result of this we cannot guarantee the security and privacy of the information you provide to us.

We have a comprehensive selection of policies and procedures ensuring we follow them and staff are trained regularly on each policy and procedure. These are updated and reviewed annually or when required for training or legislation purposes. These are on hand in the nursery for parents/carers to view at any time.